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Pay-as-you-go solar power, Tanzania | Off Grid Electric

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Published on Nov 13, 2015 by Martje Weusten

East Africa is emerging as a hotbed of creative solutions to meeting the energy needs of the poor. Mobile money – where customers pay with their mobile phones – is increasingly used as a method of payment. Off Grid Electric is a leader in the field for using mobile money to sell solar power as a daily service at an affordable price. But service doesn’t just mean the power itself. It also means exceptional customer service, including an all-day customer care telephone line and ongoing support from a local agent. With more than 15,000 homes taking up the service so far, as fast as systems are manufactured they are off to customers — thanks to a sophisticated app-based customer registration and product tracking system.

Category Innovation and service excellence Strategy and business models Tag business model creative thinking inspiration solar energy sustainable

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